Chat error messages

Re: Chat error messages

feeds@yuku.com (Chris W962) — Sat, 21 Nov 2009 10:36:35 GMT

maggie46 wrote:
can someone help iam trying to create a new community but all i get is this is an error and iam not allowed
cant even reply says iam not authorised what is the matter iam in lots of other communities
hugs maggie

Fixed

Re: Chat error messages

feeds@yuku.com (maggie46) — Sat, 21 Nov 2009 03:34:13 GMT

can someone help iam trying to create a new community but all i get is this is an error and iam not allowed
cant even reply says iam not authorised what is the matter iam in lots of other communities
hugs maggie

Re: Chat error messages

feeds@yuku.com (bhoney) — Mon, 13 Apr 2009 21:21:27 GMT

I'm having trouble accessing the chatroom on the community my friend just set up here: http://writerchat.yuku.com/

I'm on a laptop that uses Windows XP. I have tried from both Firefox and IE7, and have the latest Flash player installed. I opened the two ports mentioned previously in this thread in my firewall, and cleared my cache. Still no luck.

I get an error message that says "!!Connection failed!...

Re: Chat error messages

feeds@yuku.com (tequathisy) — Thu, 09 Apr 2009 10:07:34 GMT

I cannot access any chatrooms through explorer but can get in with firefox. I would prefer to use explorer though.

I get this message.

First - Skin "clean" resource is missing - and then - !!Connection failed! Maybe your network can't access the server, or the server is under maintenance, please try again later!

Re: Chat error messages

feeds@yuku.com (Chris W962) — Sat, 28 Mar 2009 20:31:09 GMT

I wish I had known this sooner, I just ditched my DSL and could have checked things out with 2 computers

Re: Chat error messages

feeds@yuku.com (Slatepainter) — Sat, 28 Mar 2009 15:04:18 GMT

Chris W962 wrote:
So you can access chat but only if there is one computer in the house accessing it?

Yes, Chris, that is correct. Both computers are networked through the same DSL Router, so it can only recognize one user at a time. Thank you for looking into my problem, but I think there is no solution for me at this time and we can call this issue closed.

Re: Chat error messages

feeds@yuku.com (Chris W962) — Tue, 17 Mar 2009 15:52:59 GMT

Hi Melissa,

Could you link them to this topic and ask them to read some of the suggestions offered here, those might work for them too.

Re: Chat error messages

feeds@yuku.com (MELISSACPT) — Tue, 17 Mar 2009 02:42:56 GMT

A few of my members are getting this error when trying to access the chat on my community: http://thenewlyweds.yuku.com

No matter how many times they retry they get the same message. I have deleted the room three times and same problem. Any idea why?

Thanks!

Re: Chat error messages

feeds@yuku.com (Chris W962) — Sat, 14 Mar 2009 09:20:39 GMT

So you can access chat but only if there is one computer in the house accessing it?

Re: Chat error messages

feeds@yuku.com (Slatepainter) — Sat, 14 Mar 2009 08:52:29 GMT

I think I have found out reason for Yuku Chat problem.
The router supplied by my ISP will not allow more than one computer at same address (router) to access Yuku's Chat room at a time, regardless of TCP settings used.
I have two computers on this home network, using same router, and it looks like both users will not be able to use yuku...

Re: Chat error messages

feeds@yuku.com (Chris W962) — Fri, 13 Mar 2009 17:31:55 GMT

I don't use McAfee so I'm not sure here..

first, are you using windows firewall or your McAfee firewall?

I *think* to open a port you got to go to start -> programs -> mcafee firewall -> control internet programs.

I'll see if I can find someone who uses McAfee because I may just be rambling here

Re: Chat error messages

feeds@yuku.com (Slatepainter) — Fri, 13 Mar 2009 07:58:32 GMT

I'm using McAfee Security Suite and can't find where to access ports to open them (TCP 51227 + 51228) to allow chat to function. I have even tried signing into Yuku, using another I.D., have tried turning off my firewall too, no luck, still can not access chat. All regular members of my group can access the chat, just not I, so it must be in my settings somewhere but I do not know where ?

Re: Chat error messages

feeds@yuku.com (Slatepainter) — Fri, 13 Mar 2009 07:53:36 GMT

Not able to enter ANY chat on Yuku, keep getting same error message as before.

Re: Chat error messages

feeds@yuku.com (Chris W962) — Tue, 10 Mar 2009 12:02:24 GMT

Hi,

I accessed your chat room without a problem. Can you access chat here at support?
Also, please see reply #195 in this topic.

Re: Chat error messages

feeds@yuku.com (Slatepainter) — Tue, 10 Mar 2009 10:02:34 GMT

I have tried several times to access our chat room that I have created and keep getting the same error message :

I have cleared the cashe, temp files, etc. and no luck. I have deleted the room, re-created it and still get the same message.
I have never been able to access any of the chats I create in our private community.

Re: Chat error messages

feeds@yuku.com (Chris W962) — Mon, 09 Mar 2009 19:21:17 GMT

try clearing your cache.

Also, I missed your comment about your ticket earlier.
When you submit a ticket, a help desk account gets created for you automatically. This is not the same as your yuku account, so if you are logged in to your yuku account, it will still ask you to log in.

Look at the notification email you got from the help desk, it will give you your help desk password.

Re: Chat error messages

feeds@yuku.com (natalia80) — Mon, 09 Mar 2009 17:50:15 GMT

ok, it worked for a while but now it quit again. i dont know why is was working but now its not..

Re: Chat error messages

feeds@yuku.com (natalia80) — Mon, 09 Mar 2009 14:23:05 GMT

chris, its working fine now. i will let you know if it messes up again. thanks for your help!!

Re: Chat error messages

feeds@yuku.com (natalia80) — Mon, 09 Mar 2009 11:53:49 GMT

its still not working.
i think i did that right with my firewall, but i will mess around with it again.
its giving me the same error message and when i click retry it says its loading but never finishes.

Re: Chat error messages

feeds@yuku.com (Chris W962) — Mon, 09 Mar 2009 08:08:03 GMT

Yes, please do let me know!

Chat error messages

feeds@yuku.com (alison) — Fri, 07 Mar 2008 02:14:42 GMT

Please report any chat error messages that you receive in this thread. Please be specific, and include the exact error message, board url, chatroom name (if you've more than one) and the full profile name of the person who saw the error.