I just started a new forum and it seems my users are having difficulty registering names. It will say the name is available but then they'll hit the button
to register and it'll say it's already used. Is there a way for users to get a local screenname for my board only? Thanks.
0 Kudo
Registering names
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 Cypherwulf |
Registering names |
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Posts: 2 29-Jan-08 9:35 PM |
Last Edited By: alison 27-May-08 2:37 AM.
Edited 2 times.
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 alison |
#1 | |||
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ADMINISTRATOR
Posts: 8769 30-Jan-08 5:08 AM pink goddess |
What board is this happening on?
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Tigermansaga |
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Posts: 2 22-Feb-08 8:58 AM |
I have the same problem too. It also says their email is aleady being used, when they have never been to EzBoard or Yuku before.
I have been watching the probs people have signing up, and I see a better chance of it going though if they don't try to upload an Avatar at sign up. Just a thought... Maybe it's something causing a conflict with sign up, when using the av upload as part of that process? |
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alison |
#3 | |||
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ADMINISTRATOR
Posts: 8769 23-Feb-08 4:15 PM pink goddess |
if it says that their email is in use, then they should try have their password sent to them. They might have an account that they have forgotten about.
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Harry Flatters |
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Posts: 228 25-Feb-08 3:23 PM |
Tigermansaga wrote: I've just had a club member phone me with this problem, and it's pretty much definite that he's never been on Ezboard / Yuku before. |
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Chris W962 |
#5 | |||
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ADMINISTRATOR
Posts: 4409 25-Feb-08 10:42 PM Kudos Lady
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Harry Flatters wrote: The email of the person you are referring to is already registered with yuku. As soon as we receive his ticket, we'll look into it further.
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alison |
#6 | |||
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ADMINISTRATOR
Posts: 8769 26-Feb-08 4:00 PM pink goddess |
Please ask them to put in a ticket at http://www.yuku.com/help/ticket
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