One of my members can't log in again, this is the second time in 2 weeks for her, she is Hot2Trot1 from http://menopausemadness.yuku.com/ can you please fix it for her again.
Thanks.
Thanks.
0 Kudo
Member can't log in!
| Author | Comment | |||
|---|---|---|---|---|
 Freesp1r1t |
Member can't log in! |
Lead | ||
|
Posts: 15 7-Aug-08 2:22 PM |
|
|||
|
|
||||
|
Chris W962 |
#1 | |||
|
ADMINISTRATOR
Posts: 5100 7-Aug-08 3:52 PM Kudos Lady
|
can she not log in to her account, or is she getting a 401 unauthorized error when accessing your community?
|
|||
|
|
||||
|
Freesp1r1t |
#2 | |||
|
Posts: 15 7-Aug-08 4:44 PM |
This is a copy of the e-mail she sent me
Hi Di I cannot get onto the forum again. I can log into my profile but not our community. |
|||
|
|
||||
|
Chris W962 |
#3 | |||
|
ADMINISTRATOR
Posts: 5100 7-Aug-08 7:03 PM Kudos Lady
|
thanks
Access has been restored. |
|||
|
|
||||
|
pakm |
#4 | |||
|
Posts: 2 7-Aug-08 8:30 PM |
I can't log in.
pakmc |
|||
|
|
||||
|
pakm |
#5 | |||
|
Posts: 2 7-Aug-08 8:34 PM |
I'm trying to log on (it aint' working)
Pakm |
|||
|
|
||||
|
Chris W962 |
#6 | |||
|
ADMINISTRATOR
Posts: 5100 7-Aug-08 9:08 PM Kudos Lady
|
Hi,
Can you give some more information? Where are you trying to log in and with which account? Or are you able to log in but unable to access a community? You are obviously logged in right now, as you are posting. |
|||
|
|
||||
|
Freesp1r1t |
#7 | |||
|
Posts: 15 8-Aug-08 1:33 AM |
Thanks for restoring H2T's access Chris, sorry but this message was waiting for me this morning from another one of our members.......... Twiglet17 at
http://menopausemadness.yuku.com/
It's getting ridiculous! I had to log in again yesterday - mid-post - so I lost everything, but to actually be locked out time and time again.............. 
|
|||
|
|
||||
|
Silver Dollar |
#8 | |||
|
ADMINISTRATOR
Posts: 731 8-Aug-08 6:29 AM Yuku Moderator |
Please have Twiglet17 try accessing http://menopausemadness.yuku.com/ again. She should be able to now.
If the problem is that someone can log in but can't access a board they should have access to, they can post here or you can post for them. Yuku accounts aren't subject to spontaneous logouts the way ezboard accounts were, so the problem is almost always something on the user's computer that interferes with their session cookie. So, if the problem is that someone can't log in at all, or they can log in but then get logged out, please have them submit a Helpdesk ticket so we can work with them directly. |
|||
|
|
||||
Add Reply
- Announcements
- Lobby: newcomers, introductions, general chat
- Report A Bug
- Documented Bugs
- Resolved
- Yuku FAQs
- Accounts/Profiles
- Getting started
- Transferring Accounts from ezboard
- Navigation Bar & Menu
- Managing Accounts
- Profiles - Creation and Management
- Interacting With Profiles
- Private Messages
- Dashboard (Account history)
- Image & Videos
- Blogs
- General
- Communities
- Introduction
- Setting up
- Administration - Admin control panel
- Administration - Member Management
- Administration - Community Settings
- Administration - Forums & Chat
- Administration - Design/Look & Feel (Message Board Customization)
- Administration - Log & Stats
- Administration - Calendar
- Using message boards
- Moderation
- Chat
- General
- Submit a Help Article
