Bugs vs features

Author	Comment
Ben	Bugs vs features		Lead	[-]
Posts: 1 4-Aug-07 9:22 PM Volkswagen Beetle	There have been a lot of pushes recently and lots of new features being added. This is great to see, but the bugs are starting to get out of control. There are a lot of topics that go unanswered and some issues that have not been fixed for months. We know you're working on things as we keep seeing new features. Would it be too much to ask to get some of the long-standing bugs fixed when you give us new features to play with? Or maybe even do the occasional push just to fix the bugs?
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favafoyo		#1	[url]	[-]
Posts: 428 4-Aug-07 10:31 PM Begging for 2 S's munificent member	I am almost positive that this question/suggestion has been answered before, with the reply: the developers work on different things. some do bugs, some work on new features and toys. if, for six months, nothing but bugs were fixed in pushes, users would become bored with the system.
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Ben		#2	[url]	[-]
Posts: 1 4-Aug-07 10:37 PM Volkswagen Beetle	But on the other hand, if no bugs were fixed for six months, users would become sick of the system! I never suggested that we should have six months worth of bug fixes - I said this: Would it be too much to ask to get some of the long-standing bugs fixed when you give us new features to play with? Or maybe even do the occasional push just to fix the bugs? Having said that, if there are six months worth of bugs to be fixed, does anyone else find that concerning?!
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favafoyo		#3	[url]	[-]
Posts: 428 4-Aug-07 10:46 PM Begging for 2 S's munificent member	OK, but don't you think that Yuku might have at least a few people working on bugs? whether or not they are coming to the bug forum every few hours to give updates on how it is going, I'm sure they are being worked on. I don't enter the bug forum often but I have personally never seen a bug last very long... I think based on yuku's bug fixing history, we can be sure they will be fixed in time. Having said that, if there are six months worth of bugs to be fixed, does anyone else find that concerning?! I hope you are joking..
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Ben		#4	[url]	[-]
Posts: 1 4-Aug-07 11:00 PM Volkswagen Beetle	The bugs that don't get replies that also don't get fixed are the ones that are the most frustrating. What about this one as an example? http://support.yuku.com/topic/2031/t/Admin-emails-are-coming-through-but-I-opted-out.html A mod replied more than 2 months after the original report with a workaround that is also bugged! At least there is a reply, but why isn't that bug being fixed? There are more than that - some with 0 replies and some that just get bumped by the original poster or other people. Last Edited By: Ben 4-Aug-07 11:06 PM. Edited 1 time.
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Jibril Ammon		#5	[url]	[-]
Posts: 2754 5-Aug-07 7:58 AM munificent member I felt so automated	I would imagine there's a priority level to the bugs. Bugs that interfere with the ability to actually use the boards are highest priority, bugs that don't interfere with the actually running of the boards are lower priority. When the script in the pop ups to change usernames/logout, and send private messages wasn't reading right, the staff was on it right away. It interfered with our ability to use the boards, but someone receiving emails when they opted to not receive them... well, is incredibly annoying, but it doesn't prevent anyone from using the boards. I just can't imagine how the backline on development is like. There's probably hundreds of problems that pop up before we even see them that get fixed, then quite a bit that sneak through and they have to clean up later. Then there's the people like me that bug the staff with minor stuff like merging the usernames on to one account :p Also, there's always those people who complain that 'this isn't in yet' or 'that hasn't been done yet', I'm sure they've gotten their fair share of "Why isn't Yuku out of beta yet! Get all those features in we want!" and trying to appease everyone is bound to be difficult. I remember a few months ago when they said Yuku would be out of beta in 2007 and it wasn't how many people were complaining like mad. (The whole 'You made it seem like we had to switch over to Yuku *now* but it's not done!' crowd)
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Chris W962		#6	[url]	[-]
ADMINISTRATOR Posts: 11388 5-Aug-07 9:21 AM Kudos Lady of the night	Having said that, if there are six months worth of bugs to be fixed, does anyone else find that concerning?! Personally, I don't. I've been around yuku since the alpha stage and I've seen standing bugs for months on end, only to realise afterwards why the bugs were not fixed. To give you an example, there was a bug with member groups where the 6th group with member security level on your list would not show up in your preference section when you managed forums. It did bug me a bit, I took screen shots and posted about it at bugs at least twice. The bug was there for months on end. What if the staff had taken the time to fix it, this would have taken time away from developing the new member management system. Now I'm glad they didn't fix it:) We as regular users don't know what the staff is working on and what kind of changes will be coming. It is logical to conclude that some bugs are not being fixed because the feature that has the bug is going to be changed or eliminated anyways. We've seen bugs fixed within a matter of hours and we've seen bugs that have been around for months. Based on my experience with the 6th member group missing, I trust the staff that when they don't fix a bug right away, they have a valid reason to wait or to not fix it. Therefore, I don't feel standing bugs as a concern.
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alison		#7	[url]	[-]
Posts: 9381 5-Aug-07 1:22 PM	I think Jibril has said everything that I'd have chosen to say. There are always different opinions on what is an immediate and debilitating problem, and what is not. We are always working on bugs as well as new features. Sometimes a fix for a bug gets put out, but it doesn't fix the bug. And other times bugs are left because major work is going to be made on the environment that the bug lives in soonish, and changing it prior to that would be a waste of time. It doesn't mean we are ignoring bugs.
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Ben		#8	[url]	[-]
Posts: 1 5-Aug-07 4:11 PM Volkswagen Beetle	That's all very well until you consider the following things. 1. Serious bugs do still exist. A few months ago I joined JJB and I actually spend quite a bit of time there answering yuku-related and other technical queries. I have a good idea of the issues that occur (I'm sure the staff are aware too). I know it comes and goes, but the "being logged in as other users" bug is a serious security problem that has been around for some time - why isn't that fixed yet? 2. A lot of people at JJB asked for the ignore feature and they thought they'd be getting it when JJB moved to yuku. In the end it took a few months for that feature to appear, and it was me who provided them with a workaround in the meantime (albeit Firefox only). Then they got ignore and were very happy... until it broke, maybe one or two weeks later. Now, is that a serious problem? Can you imagine how many people have been let down as a result of that? The bug hasn't even existed for a whole week but I don't think they'd agree that it's an unimportant bug - and this is a majority of users. 3. Small bugs may not be much problem on their own, but added together they become a lot worse. The example I gave showed that it wasn't just one bug but two bugs in the same part of the system. That makes the pain twice as bad. Add that together with the IE7 issues that were "fixed but not fixed" and you wonder why it's gone on as long as it has.
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Jibril Ammon		#9	[url]	[-]
Posts: 2754 5-Aug-07 4:29 PM munificent member I felt so automated	Ben... it's been my experience that bugs like the two you just mentioned aren't aren't easy fixes. Who the heck knows why people are being logged in as other members? I've never experienced it, I've also never spoken to any one who has. And ignore working then breaking... that can't be easy to fix either, something may have been changed to break it, it could be difficult to find what. I'm not (and wasn't) saying that isn't important. I think you misunderstood me. But frankly, the email thing isn't pressing because it doesn't stop the board from working. I'd much rather have the image servers fixed and the IE script issue fixed first. Maybe it sounds like because those things pertained to me or my board members where the other examples you gave don't, but it's not. It's because as a whole some things affect nearly everyone, some things don't. Oh.... I had to edit for coming off a little harsh. So anyone who read what I posted please ignore it. It didn't come out the way I intended. Last Edited By: Jibril Ammon 5-Aug-07 4:32 PM. Edited 1 time.
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alison		#10	[url]	[-]
Posts: 9381 6-Aug-07 2:57 AM	Ben, as far as I am aware, the logging in as other people problem was fixed months ago, it was not allowed to drag on. The owner of jjb is quick to let us know if there is a problem that affects many members. As for ignore - the feature hasn't been out long enough for anyone to really claim that they can't function on the boards without it. It went down last wednesday, and the fix will probably be pushed sometime today. I don't think that qualifies as a major bug that requires the world to grind to a halt to fix it. It would have been pushed last week, but code can't be pushed until all code elements in the dev server are functional, otherwise half completed code would go live. As for the IE7 issues, when a fix is worked out, then that will get pushed.
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SmokieTopaz		#11	[url]	[-]
Posts: 812 6-Aug-07 9:10 AM	I think that the IE7 issues should be a priority for yuku since many members use it, like it and dislike Firefox. Also, the problem with the feature of opting out from board administrator messages has not been fixed either. I opted out and I'm still receiving tons of messages from administrators in my mailbox.
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Ben		#12	[url]	[-]
Posts: 1 12-Aug-07 6:02 PM Volkswagen Beetle	Just thought of another one: the fact you can't unlink a Photobucket account once it's linked. That's been there since the Photobucket feature came out, correct? It doesn't affect me, but others seem to want to be able to unlink their accounts...
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