Update: Our technicians are actively looking into the problem
If your answer to all of the following questions is yes, please contact me via private message as soon as possible
1) Do you use AOL 9.0 optimized SE?
2) Do you have a high speed connection?
3) Can you access yuku with a different browser (e.g. IE) at the same time while you can't access with the AOL browser?
4) Has your inability to access via AOL browser been pretty much constant this past few days?
5) Is your operating system xp?
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Update: Thanks to all who have sent me mails and PMs about this. No need to send any more, I have enough to work with. It has been established that for nearly all people involved, the problem is with the AOL browser, it is not IP related. I am hoping that it can be fixed by changing a setting in your browsers. I have spent most of the day looking into known problems with AOL browsers and access trouble does seem to be an issue that is very often attributed to AOL browsers.
I think next thing I am going to need is people's browser settings. People who can ask people who can't access, what are your browser settings? Are you using the default settings, or have you made any changes to your settings?
In the meantime, please use a browser that is not AOL if you have one.
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We have been receiving reports of AOL users having issues.
AOL users..
When you click on a yuku link and you get a "this page cannot be displayed, or this page cannot be found", please try a different browser and see if that gets you in. Also, try a different board, does that load?
I would appreciate a private message with the following information, each time you run into a problem between now and the end of the weekend:
1) The IP you are using when it happens. If you have a dynamic IP, please visit this site:
http://www.whatsmyip.org/
It will tell you what your IP is.
2) The browser and browser version you are using
3) The link you were at when you saw the error
4) Did you try a different browser? Did that solve the problem?
5) Did you try a different board with the same browser? Were you able to access?
6) The exact time you saw the error page (please mention time zone)
7) Your location (state or country)
8) More or less, when did you first notice the problem? (a day ago, a week ago?)
9) How often does it happen (now and then, every day, many times a day, all the time)
If you know of anyone who cannot access yuku at all, please send me a private message as well with the person's username and I will contact them via email.
I may not reply to your messages (backlogged), but I'd really appreciate your info so that we can get to the bottom of this issue.
Thanks
