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Chris W962 |
#41 | |||
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I'm on with Flock now. Flock shows the board name also.
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Maria0682 |
#42 | |||
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Sometimes all I have to do is close out of the support area & it'll take me back to my original profile name (without having to logout & then log
back in). But there were a couple of times where it kept me logged into my support account. I think someone said it was a bug (?).
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Lyndis26 |
#43 | |||
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I have a new member who has only just registered to YUKU, and her profile name is support ..... that is kind of worrying don't you think?
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Maria0682 |
#44 | |||
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That's strange. The only people who should have a support account I think are the board owners. Does she own a board here at yuku?
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WhizGidget |
#45 | |||
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Oh my, this support thing is confusing. And I have to agree - those who have support accounts should only be the board owners.
I managed to post as 'support' on my board yesterday morning for 8 posts before I realized what had happened. Whoops. |
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Maria0682 |
#46 | |||
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I made a post on my boards letting my members know that "contact support" is actually me. I hope I worded the posts correctly. lol
How does it look? MW Support Profile |
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alison |
#47 | |||
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all the admins of a board can access the support account.
The person who joined your board called support is the admin of another board, who got confused. We are looking into how this works. |
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lightfeather |
#48 | |||
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Just something else to deal with.
I do not see the need. Oh well.
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SmokieTopaz |
#49 | |||
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I just noticed that now you can only post with the support account at your own board. Good idea!
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alison |
#50 | |||
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yes, it was obviously going to get totally out of hand!! Although most of the poeple posting on other boards were people who got stuck in their own support
account, which I hope is also fixed.
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Zandranna |
#51 | |||
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This support for me just isn't working out.
When we mentioned how only the first admin on the board would be able to see that there was a support message in the in box the system was changed to send the support message to all the admin's private PM boxes which sounds a good idea. But..................... This is just now making twice the amount of work. One has to go into support messages and clear that box and then from there to ones own private message box to clear that message. I now find today that not only are we receiving PMs via support when someone genuinely clicks on the support link to ask for help we are also getting requests for private forums and such via that support account. Are these support accounts really necessary, why on earth can't we just have a link saying contact admin and then any message can either go directly to all admins private message box or as on many systems one can click to choose which admin of a board they can PM. This is driving me nuts. |
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alison |
#52 | |||
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at the moment that isn't an option. But if you don't think that your board has any need for a support account, then just hide the link from the main
page.
Other aspects of support will be refined over time. |
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Zandranna |
#53 | |||
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I have hidden the link but as I say applications are being send to support as well as all admins whether the link is hidden or not. Will wait to see what happens. |
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