who is support?

Author	Comment
Chris W962		#41	[url]	[-]
ADMINISTRATOR Posts: 13731 13-May-07 11:22 PM Yuku Help	I'm on with Flock now. Flock shows the board name also.
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Maria0682		#42	[url]	[-]
Posts: 247 15-May-07 9:45 AM	Sometimes all I have to do is close out of the support area & it'll take me back to my original profile name (without having to logout & then log back in). But there were a couple of times where it kept me logged into my support account. I think someone said it was a bug (?).
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Lyndis26		#43	[url]	[-]
Posts: 6 15-May-07 10:16 AM	I have a new member who has only just registered to YUKU, and her profile name is support ..... that is kind of worrying don't you think?
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Maria0682		#44	[url]	[-]
Posts: 247 15-May-07 11:59 AM	That's strange. The only people who should have a support account I think are the board owners. Does she own a board here at yuku?
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WhizGidget		#45	[url]	[-]
Posts: 360 15-May-07 12:11 PM munificent member	Oh my, this support thing is confusing. And I have to agree - those who have support accounts should only be the board owners. I managed to post as 'support' on my board yesterday morning for 8 posts before I realized what had happened. Whoops.
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Maria0682		#46	[url]	[-]
Posts: 247 15-May-07 4:45 PM	I made a post on my boards letting my members know that "contact support" is actually me. I hope I worded the posts correctly. lol How does it look? MW Support Profile
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alison		#47	[url]	[-]
Posts: 9389 16-May-07 4:17 AM	all the admins of a board can access the support account. The person who joined your board called support is the admin of another board, who got confused. We are looking into how this works.
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lightfeather		#48	[url]	[-]
Posts: 119 19-May-07 9:06 AM	Just something else to deal with. I do not see the need. Oh well.
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SmokieTopaz		#49	[url]	[-]
Posts: 848 19-May-07 9:14 AM	I just noticed that now you can only post with the support account at your own board. Good idea!
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alison		#50	[url]	[-]
Posts: 9389 20-May-07 4:36 AM	yes, it was obviously going to get totally out of hand!! Although most of the poeple posting on other boards were people who got stuck in their own support account, which I hope is also fixed.
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Zandranna		#51	[url]	[-]
Posts: 2183 24-May-07 6:22 AM Blog-a-holic	This support for me just isn't working out. When we mentioned how only the first admin on the board would be able to see that there was a support message in the in box the system was changed to send the support message to all the admin's private PM boxes which sounds a good idea. But..................... This is just now making twice the amount of work. One has to go into support messages and clear that box and then from there to ones own private message box to clear that message. I now find today that not only are we receiving PMs via support when someone genuinely clicks on the support link to ask for help we are also getting requests for private forums and such via that support account. Are these support accounts really necessary, why on earth can't we just have a link saying contact admin and then any message can either go directly to all admins private message box or as on many systems one can click to choose which admin of a board they can PM. This is driving me nuts.
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alison		#52	[url]	[-]
Posts: 9389 24-May-07 6:28 AM	at the moment that isn't an option. But if you don't think that your board has any need for a support account, then just hide the link from the main page. Other aspects of support will be refined over time.
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Zandranna		#53	[url]	[-]
Posts: 2183 24-May-07 7:06 AM Blog-a-holic	I have hidden the link but as I say applications are being send to support as well as all admins whether the link is hidden or not. Other aspects of support will be refined over time. Will wait to see what happens.
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