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 reph |
Admin can't reach board |
Lead | ||
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Posts: 856 21-Feb-08 12:43 PM |
One of our admins hasn't been able to reach the board since last night. She gets a "banned by IP" notice. She posted in a pinned thread at
bugbase, giving the essential information. Will that work, or does she also have to submit a ticket?
How long does it usually take to fix this kind of problem? |
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iamthemanfromnantucket |
#1 | |||
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Posts: 86 21-Feb-08 12:46 PM |
alll you need to do is go into your member area and unban her IP. I don't think there is anything that can be done from this end, it's all on your
board.
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reph |
#2 | |||
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Posts: 856 21-Feb-08 1:57 PM |
Her IP isn't banned in our admin area. We've unbanned all the IPs that are anywhere close to hers.
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LININCT |
#3 | |||
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Posts: 1263 21-Feb-08 2:01 PM |
I was just going to ask about that as I saw a post over in gethelp that might apply.
Is she on wireless? |
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reph |
#4 | |||
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Posts: 856 21-Feb-08 2:17 PM |
I'll ask her about wireless. Thanks.
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 dawgstudent |
#5 | |||
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Posts: 569 21-Feb-08 2:59 PM |
If this particular admin can see the list of banned IP's and the other admin's IP is not on there, what else can she do but ask for help?
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LININCT |
#6 | |||
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Posts: 1263 21-Feb-08 3:08 PM |
Reph -- you might need to put a help ticket in on this one. Something's not right. Especially since your Admn had been able to access the board earlier.
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iamthemanfromnantucket |
#7 | |||
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Posts: 86 21-Feb-08 3:09 PM |
how bout......open a ticket! But since I'm feeling helpful:
The admin probably has a dynamic IP that changes - probably AOL. The only way to do this is to unban all the IP's. |
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Kristin |
#8 | |||
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Posts: 2228 21-Feb-08 3:24 PM |
Last Edited By: Kristin 21-Feb-08 6:33 PM.
Edited 2 times.
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Tachu |
#9 | |||
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ADMINISTRATOR
Posts: 120 21-Feb-08 7:38 PM |
Get the admin to go to www.whatismyip.org Get the ip and send it to another admin so they can unban that IP
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