Can you ask her to check on a different board?
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Chat error messages
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 Chris W962 |
#181 | |||
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 dracos gyrl |
#182 | |||
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Posts: 14 29-Jul-08 9:52 AM |
Yes, I will.
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dracos gyrl |
#183 | |||
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Posts: 14 29-Jul-08 4:44 PM |
Chris - She went to another yuku board's chat and the she sees the same 'blank' (see previous screen shot) screen.
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Chris W962 |
#184 | |||
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Is her computer always 'on line'? If it is , has she tried disconnecting and rebooting?
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dracos gyrl |
#185 | |||
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Posts: 14 30-Jul-08 12:53 PM |
She shuts down and restarts each day. She rebooted multiple times when I was troubleshooting with her.
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Chris W962 |
#186 | |||
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All right so this is what we have so far:
she is using IE and can't use any yuku chat rooms cache is cleared flash player downloaded firewall disabled computer rebooted Is she using dial up? |
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dracos gyrl |
#187 | |||
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Posts: 14 13-Aug-08 9:30 AM |
Chris, She said she uses satellite.
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Chris W962 |
#188 | |||
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well this just happened to me a few minutes ago. The chat room showed completely blank. Reloading it from the same page immediately seemed to clear the issue.
It's worth a try for her. Please ask her to load the chat, and then load it again, see if it helps
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natalia80 |
#189 | |||
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Posts: 8 7-Mar-09 7:30 PM |
I keep getting this message when i try to get in our chat room:
!!Connection failed! Maybe your network can't access the server, or the server is under maintenance, please try again later Im also getting a message about "skin cleansing" , our board is new but im the only one that cant access the chat room. Please help and btw, im not very computer-smart. 
any info/help would be appreciated. 
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natalia80 |
#190 | |||
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Posts: 8 8-Mar-09 2:32 PM |
I sent a help ticket but everytime i try to check the status it tells me to login but i am logged in....
My chat box is still giving me an error message about the server. |
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Chris W962 |
#191 | |||
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natalia, can you access the chat room here at the support board?
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natalia80 |
#192 | |||
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Posts: 8 8-Mar-09 4:17 PM |
Im not sure but i will try..
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natalia80 |
#193 | |||
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Posts: 8 8-Mar-09 4:24 PM |
Chris W962 wrote: No it didnt let me..I get this error message: !!Connection failed! Maybe your network can't access the server, or the server is under maintenance, please try again later! |
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Chris W962 |
#194 | |||
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Have you checked your firewall? You need to enable ports tcp 51228 and 51227 in order for it to work.
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natalia80 |
#195 | |||
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Posts: 8 9-Mar-09 4:43 AM |
I will try that and let you know..thanks for trying to help me. |
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Chris W962 |
#196 | |||
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Yes, please do let me know!
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natalia80 |
#197 | |||
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Posts: 8 9-Mar-09 11:53 AM |
its still not working.
i think i did that right with my firewall, but i will mess around with it again. its giving me the same error message and when i click retry it says its loading but never finishes. |
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natalia80 |
#198 | |||
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Posts: 8 9-Mar-09 2:23 PM |
chris, its working fine now. i will let you know if it messes up again. thanks for your help!!
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natalia80 |
#199 | |||
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Posts: 8 9-Mar-09 5:50 PM |
ok, it worked for a while but now it quit again. i dont know why is was working but now its not..
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Chris W962 |
#200 | |||
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try clearing your cache.
Also, I missed your comment about your ticket earlier. When you submit a ticket, a help desk account gets created for you automatically. This is not the same as your yuku account, so if you are logged in to your yuku account, it will still ask you to log in. Look at the notification email you got from the help desk, it will give you your help desk password. |
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Add Reply
- Announcements
- General Help Forum
- MSN and Ezboard Migrations
- Report A Bug
- Documented Bugs
- Resolved
- Domain Skins Assistance
- Profile Skins Assistance
- Design FAQ
- Features forum
- Lobby: newcomers, introductions, general chat
- Accounts/Profiles
- Getting started & trouble shooting
- Creating & Managing Accounts/Profiles
- Interacting with other Users
- Image & Videos
- Using message boards
- Communities
- Introduction & Setting up
- Member Management
- Community Settings
- Forums & Chat Management
- Design/Customization
- Moderation
- Calendar, chat, log & stats
- Promotion & Gold/Ad Free
