I asked her to sign out and try again this afternoon and this is what she wrote back to me:
can't get in still. I can't even open a help ticket or get to a screen where I could call someone because it keeps taking me back to a login that won't let me in. Sooooo, if you don't hear from me again you know why
Can anyone help with this? I don't know what to tell her to do.
Thanks.

