Chat problem with other languages

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LAM	Chat problem with other languages		Lead	[-]
Posts: 26 13-May-08 2:16 PM	Tags : research One of my board members from Russia is not seeing the proper text using the Yuku chat. After the user name, the word "says" is not being read correctly along with some other text in the window. See this image for the problem: Does anyone know why this is happening? Would this be a problem with the Flash program itself rather than her browser? Thanks.... Last Edited By: Chris W962 16-May-08 9:59 PM. Edited 1 time.
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alison		#1	[url]	[-]
ADMINISTRATOR Posts: 8769 15-May-08 3:34 AM pink goddess	it looks like a font problem, does she have the basic fonts enabled - ie, verdana, arial, trebuchet ? I will see if I can find out what the font is so that we can check. Otherwise it might be a language set problem.
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LAM		#2	[url]	[-]
Posts: 26 15-May-08 2:25 PM	Thanks! I will ask. Would this be set in her browser or the Flash program (not even sure you can set anything in Flash)? I know she can read the board just fine, so she must have some western character set enabled other than the Russian character set.
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alison		#3	[url]	[-]
ADMINISTRATOR Posts: 8769 16-May-08 3:41 AM pink goddess	When you right click on a flash element in a page you do get options, but I am not sure if fonts are one of them. The fonts should be enabled in her system though, not at browser or flash level. If we can ensure that they are there, and that her browser is set to use them, then we can look elsewhere for the cause of the problem. Are you typing in English or Russian? is she the only one having this font problem?
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LAM		#4	[url]	[-]
Posts: 26 16-May-08 12:10 PM	I know her browser is set to use English and appropriate fonts as she regularly reads and writes in English on my board, as well as Russian. And she was typing in English in the chat when these problems occurred (see image above). Sean
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alison		#5	[url]	[-]
ADMINISTRATOR Posts: 8769 17-May-08 12:45 AM pink goddess	I will have to speak with the chat developer, and see if he has any ideas. I can see it's not all parts, so if we can work out what the difference is then I am sure we can resolve it.
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LAM		#6	[url]	[-]
Posts: 26 17-May-08 12:25 PM	Great, thanks Alison! Sean
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alison		#7	[url]	[-]
ADMINISTRATOR Posts: 8769 21-May-08 10:39 AM pink goddess	Can you find out what her character setting is? (eg, unicode/western) What browser is she using? Is it a problem in all browsers?
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LAM		#8	[url]	[-]
Posts: 26 25-May-08 9:16 AM	alison wrote: Can you find out what her character setting is? (eg, unicode/western) What browser is she using? Is it a problem in all browsers? I've asked and I'm not sure what character set she's using (she's not sure how to find that out). You can see the thread here, with some screen captures. Feel free to post to her (if you have time). I use Mac so have no idea how to instruct her on a PC. I guess there are other problems with IE (where the chat doesn't work) also. Thanks. Last Edited By: LAM 25-May-08 9:37 AM. Edited 1 time.
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alison		#9	[url]	[-]
ADMINISTRATOR Posts: 8769 27-May-08 1:52 AM pink goddess	When I view the chatroom, the word "says" is in the same font as the other text. So why that one word isn't working is very odd. "Users" and "All Users" are in a different font, It might be times or Georgia. I thought I had Opera installed, but I don't, so I can't help with the preferences for that just yet. Here is a page with some information that might help however: http://www.opera.com/docs/specs/ scroll down to unicode
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