Private Message Error

Author	Comment
Joseph Witchard	Private Message Error		Lead	[-]
Posts: 541 12-Jul-08 11:40 AM	Tags : inbox, private message, unread, inbox error, pm error, unread message error, private message error I've reported this problem before. It always either ends up fixing itself or else a Yuku staff member fixes it (I think), But anyway, my navigation button is constantly blue, and when I visit my control center, it constantly says that my inbox has one unread message. However, there is never a new message there when I go to check. I'm using a PC with Windows XP Home Edition and Mozilla Firefox version 2.0.0.15. Thanks!
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Zandranna		#1	[url]	[-]
Posts: 2185 12-Jul-08 1:05 PM Blog-a-holic	I know this does need fixing but while they get around to fixing it there is a work around as this is what I do to get rid of the constant blue nav. After reading it simply check beside it and manually mark it read as well. Once manually marked read it doesn't seem to show up again.
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Joseph Witchard		#2	[url]	[-]
Posts: 541 12-Jul-08 3:39 PM	Haha, no need. It just fixed itself again, apparently
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alison		#3	[url]	[-]
Posts: 9389 14-Jul-08 11:46 AM	did it change depending on what board you were at?
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Kathy OK		#4	[url]	[-]
Posts: 16 18-Jul-08 6:57 AM	At least yours is getting fixed. I haven't been able to read any PM's for more than a MONTH.
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Zandranna		#5	[url]	[-]
Posts: 2185 18-Jul-08 8:49 AM Blog-a-holic	Hi Kathy, I'm wondering if there might be a way to kick start your PMs by going via a different route. What exactly are you getting when you click to view them and are you clicking via the bar at the top or by going into navigate then clicking on Inbox??
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Zandranna		#6	[url]	[-]
Posts: 2185 18-Jul-08 10:53 AM Blog-a-holic	Kathy, I notice in the other thread that Alison has seen what the problem is. If they are arriving in your box as already read then you might be able to get to them by going via this url until it's fixed. I'm only guessing with this one though. This is your "All Messages Box" which has all read and sent messages in. http://kathy-OK.u.yuku.co...our-Archive-Messages.html
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alison		#7	[url]	[-]
Posts: 9389 19-Jul-08 3:23 AM	She can't see them, they simply don't appear anywhere.
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Kathy OK		#8	[url]	[-]
Posts: 16 19-Jul-08 8:42 AM	They're not anywhere. Lost in limbo.
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Zandranna		#9	[url]	[-]
Posts: 2185 19-Jul-08 11:11 AM Blog-a-holic	Oh I see, I thought it was that they just weren't showing up in the inbox.
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Joseph Witchard		#10	[url]	[-]
Posts: 541 28-Aug-08 11:54 AM	Just making a note here that it's happening once again. I will try your method, Zandanna. Has this bug be reported to the Yuku technicians?
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Chris W962		#11	[url]	[-]
ADMINISTRATOR Posts: 13731 28-Aug-08 2:07 PM Yuku Help	Could be a server caching. I've sent you a test message.
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Joseph Witchard		#12	[url]	[-]
Posts: 541 28-Aug-08 3:16 PM	Got it. Acted as normal Do you mean caching on Yuku's side or my side?
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Chris W962		#13	[url]	[-]
ADMINISTRATOR Posts: 13731 28-Aug-08 6:51 PM Yuku Help	Yuku's side. Sometimes it happens when you have read a pm and you go to a certain board, it will act as if you still have a new pm for a while. A way to check if it is actually caching or if it is a message that's there but you're just not seeing it, is to go to a different board and see if your navigation button goes back to normal.
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Kathy OK		#14	[url]	[-]
Posts: 16 12-Oct-08 8:24 PM	~~~~~~~~~sigh~~~~~~~~~~~~~~~
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SciFiGuy		#15	[url]	[-]
Posts: 514 13-Oct-08 9:23 PM	Speaking of this, this very board right here is showing that I have one unread message and the NAVIGATION button is blue -- but all the other boards show that I have no unread messages.
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sniksnak		#16	[url]	[-]
Posts: 1115 14-Oct-08 12:23 AM munificent member	Yeah, the Support forums are having cache problems. This is the only board that I visit that shows I have comments, friends, and PMs when I don't.
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Chris W962		#17	[url]	[-]
ADMINISTRATOR Posts: 13731 14-Oct-08 4:45 AM Yuku Help	This has been bugged up
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Joseph Witchard		#18	[url]	[-]
Posts: 541 20-Oct-08 7:20 PM	It's happening to me again. Tried doing a hard refresh which resulted in nothing
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Joseph Witchard		#19	[url]	[-]
Posts: 541 20-Oct-08 10:10 PM	Well, someone sent me a private message, and after I read it and replied to it, I no longer have it saying that there's a message there when there isn't.
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Joseph Witchard		#20	[url]	[-]
Posts: 541 2-Dec-08 6:54 PM	Happening again. Navigation button is blue, and 1 unread message is showing up next to my inbox in my control center. Nothings in there, though. Tried a hard refresh while I was in my inbox with no results. Again, PC, Windows XP Home Edition, latest version of Firefox. Thanks
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