UNABLE TO SEE/READ PM'S FOR MORE THAN A MONTH --No excuse for the delays.

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Kathy OK	UNABLE TO SEE/READ PM'S FOR MORE THAN A MONTH --No excuse for the delays.		Lead	[-]
Posts: 16 18-Jul-08 6:53 AM	Tags : developer, private message, email notification I turned in a help ticket over a month ago. While response has been quick, the REMEDY has NOT been. This is absurd. I've have been an ezsupporter for years, and now by osmosis a Yuku supporter. I have close to 40 new PM's in my inbox that I cannot VIEW. Neither can I view any SENT Pm's. WHY is it taking so long to get this fixed? I've been more than patient. All I keep hearing is, "they're we're working on it." It needs to be addressed. Last Edited By: Kathy OK 18-Jul-08 6:58 AM. Edited 1 time.
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alison		#1	[url]	[-]
Posts: 9389 18-Jul-08 9:44 AM	I can see the problem with your account, no "new" messages appear. Sent messages show as new, which is why they are also missing. Checking up on your ticket I can see that the bug was documented in our system on the 18th of June, assigned to a developer on the 10th of July, and is now waiting to be addressed. I am sorry it's taking so long, the guys have a lot on their plates. The developer in question is not in at the moment, but I will see if I can have it reassigned to someone with a smaller pile.
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Kathy OK		#2	[url]	[-]
Posts: 16 1-Aug-08 6:05 AM	We're now approaching month 2 on this... and still no progress. Talk about disillusioned.
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Chris W962		#3	[url]	[-]
ADMINISTRATOR Posts: 13731 1-Aug-08 10:13 AM Yuku Help	Hi Kathy, I am truly sorry for this wait. I have replied to your ticket and elaborated a bit.
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Kathy OK		#4	[url]	[-]
Posts: 16 8-Sep-08 8:02 PM	hellooooo I'm STILL waiting.
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Chris W962		#5	[url]	[-]
ADMINISTRATOR Posts: 13731 8-Sep-08 9:28 PM Yuku Help	Yes I know and I am really sorry this is taking so long. I will try and find out why. In the meantime, please continue to use the workaround to send and receive your messages. I know it is a pain but it is the best I can do for now.
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alison		#6	[url]	[-]
Posts: 9389 9-Sep-08 2:19 AM	This issue was bugged up on the 18th of June. It was assigned to a developer on the 10th of July. It was passed around after I requested that it go to someone with less work on the 18th of July, but was recently reassigned to a current developer on the 4th of September. Hopefully that means you'll see some action now.
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Kathy OK		#7	[url]	[-]
Posts: 16 11-Sep-08 3:13 PM	Might I ask why I've not seen "any action" before now?
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Chris W962		#8	[url]	[-]
ADMINISTRATOR Posts: 13731 11-Sep-08 9:34 PM Yuku Help	Last update I got on this was that some testing needed to be done. Sometimes that does take time. If I have an update I will notify you via your ticket.
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alison		#9	[url]	[-]
Posts: 9389 12-Sep-08 12:52 AM	just because a bug gets assigned to a developer doesn't mean that they start work on it. They might have a lot of bugs ahead of them in queue. Also, one developer that it was assigned to has now left, so it had to be re-assigned.
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Zandranna		#10	[url]	[-]
Posts: 2185 13-Sep-08 6:56 PM Blog-a-holic	I'm curious. Can you tell us who left??
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